Data Deletion Instructions
How businesses and their customers can delete data held by Brilliants9 Business AI, including data received through WhatsApp, Messenger, and Instagram.
This page explains how to delete data held by Brilliants9 Business AI. You do not need to sign in to read it or to send us a request.
1. If you are a business customer
An account owner or administrator can delete data directly in the dashboard at ai.brilliants9.com:
- Documents, questions and answers, products, and conversations: delete each item from its page.
- A connected channel (WhatsApp, Messenger, or Instagram): disconnect it from your channel settings. This stops the assistant on that channel and deletes the stored access token.
- Your whole workspace: open Settings, then the Danger zone, and choose Permanently delete workspace. This deletes the workspace's accounts, content, conversations, and connections at once, with no recovery period.
Before deleting, you can download a copy of your data from Settings with Export data. After deleting a workspace, please also send us a short email so we can confirm that the original files you uploaded have been removed from storage.
If you cannot sign in, or you want us to do it for you, send us a request as described in section 3.
2. If you messaged a business
If you chatted with a business's assistant on its website, WhatsApp, Messenger, or Instagram, your conversation is held for that business. You can:
- ask the business to delete your conversation, which its staff can do from their dashboard; or
- send us a request as described in section 3. We will verify the request, delete the data or pass the request to the business, and tell you what we did.
3. How to send a deletion request
Email support@brilliants9.com with the subject "Data deletion request". Please include:
- your name;
- the business or workspace name;
- for business customers, the email address of the account;
- for customers of a business, the channel you used (website, WhatsApp, Messenger, or Instagram) and the phone number or account name you messaged from; and
- a short description of what you want deleted.
Never send us passwords, one-time codes, access tokens, or copies of identity documents by email. We will never ask for them.
To protect you, we check that the request comes from the account holder or from the person whose conversation it is. For a whole workspace, we confirm the request with the workspace owner. We may reply with a question to confirm who you are.
4. Removing the app in Meta settings
You can also remove Brilliants9 from your Facebook, Instagram, or WhatsApp Business settings. This stops us from receiving new data from that account, but it does not delete data we already hold. To delete that data, follow section 1 or send us a request as described in section 3.
5. What is deleted, and when
- We confirm receipt of your request and complete verified requests within 30 days.
- We delete the requested account data, content, conversations, contact details, and channel identifiers, and the access tokens of any connected channels.
- Deleted data is removed from our daily database backups within 7 days, when those backups expire.
- We may keep limited records where the law requires it or to prevent fraud and abuse, such as a record that a deletion took place.
We reply by email to confirm that the deletion is done, or to explain why part of a request could not be completed. See our Privacy Policy for more about how we handle data.
6. Contact us
Mohamad Baydoun, trading as Brilliants9
Lebanon
Email: support@brilliants9.com
WhatsApp: +961 76 710 097